Shipping Information
-UPS Ground: Smaller and more durable items that do not exceed weight and dimensional requirements held by UPS will be shipped via UPS Ground Service. Rates charged are dependent upon the item and delivery address. Proceeding through the checkout process to the shipping page will provide that rate if the item is eligible for ground shipping.
If you are outside of Artesanos local delivery range, your order/s that cannot ship via UPS Ground will be delivered via a freight carrier (Saia, Estes, ABF, Metropolitan or similar). Most furniture orders will ship directly from a manufacturers warehousing facility to you. It can take up to 10 business days for an order to work through their shipping queue, be prepared for safe transit and move out the door. We offer two different levels of service for our non-local customers.
- Standard 'curbside' Freight Delivery: ($99.00 or FREE for orders of $1500+) As most furniture is too big to ship using a small parcel carrier, our best option is to ship it to you using a common LTL carrier. This is the fastest delivery option and typical transit times range from 2-15 business days, depending upon your location. Our Standard Freight delivery option is considered a "curbside" service. It will cover delivery to your curbside or the end of your driveway only. It will not include service inside your home or building, delivery before or after regular working hours, or delivery on weekends. We do request that our freight carriers schedule appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm, Monday through Friday with our customers. As soon as your shipment is in transit and moving in your direction, you will receive an email with detailed shipping and tracking information and instructions. Please make sure your email inbox is set to receive emails from any address coming from @theartesanosdesign.com.
- White Glove Delivery: ($149.00) Our White Glove delivery option is a full service delivery. This will include delivery in your home, assembly, placement and all packaging/debris being removed off-site. Due to the nature of logistics for White Glove deliveries, the transit times are longer and will range from 1 week to 6 weeks, depending upon your location.
The most important thing to remember about receiving your shipment is that you must inspect the package at the time of delivery. It is VERY IMPORTANT that you inspect the shipment upon arrival. ANY issues should be noted on the delivery receipt, by you, at the time of delivery. To ensure prompt service, please take pictures of the packaging before opening the product, regardless of condition. Images of packaging are required for us to file claims. Please keep original packaging until you have inspected your items. This applies to all levels of service and freight shipping.
As most people are aware, the freight industry is not known for their great customer service. In order to offer you the quickest delivery, we work with a number of common freight carriers. There are several carriers that we choose not to use, to bring you the best possible shopping experience. We hope that the carriers we do use will provide you with the level of service that is on par with that which you will receive while working with Artesanos. If your carrier did not provide satisfactory service, please let us know.
While Artesanos does contract the carriers we use, we do not have control over shipping transit times and do not guarantee any delivery dates unless coordinated directly with an Artesanos Design Collection representative before an order is placed. Transit times and delivery appointments are not static and subject to change for many reasons... including but not limited to... weather, labor shortages, mechanical issues and other unforeseen circumstances. Orders cancelled after shipping are subject to a 30% restocking fee and shipping charges.