Terms & Conditions
Welcome to www.theartesanosdesign.com. These Terms and Conditions apply to the Artesanos Design Collection website and purchase made via www.theartesanosdesign.com. Please read the terms and conditions in this Agreement carefully as they affect your legal rights.
Definitions
- “We” or “us” refers to Artesanos Design Collection, its successors and assigns;
- “You” and “your” refers to any user of Artesanos Design Collection’s website to make an on-line purchase of any merchandise from www.theartesanosdesign.com
- “Furniture” and “Merchandise” is defined and includes any product or item sold by Artesanos Design Collection’s via its website, www.theartesanosdesign.com.
Privacy
Please review our Privacy Policy which also governs your visit to Artesanos Design Collection, to understand our practices.
Electronic Communications
When you visit the Artesanos Design Collection website or send E-mail to Artesanos Design Collection, you are communicating with us electronically. By doing so you consent to receive communications from us electronically. We will communicate with you by E-mail or by posting notices on this site. You agree that all notices, disclosures, agreements, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Furthermore, any messages you send to us via E-mail, postcard, letter, voice mail, or other transmission relating to your use of this site, other than an actual order of merchandise, shall be and remain the property of Artesanos Design Collection, and Artesanos Design Collection shall not be limited in any way in its use, whether promotional, commercial or otherwise. We will not, however, use your full name in any such promotional use without your permission. You agree that no such messages will violate the rights of any third party or contain any libelous or otherwise unlawful materials. We save certain messages and E-mails on file for promotional and marketing purposes, but we are not required to and do not retain every such message.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Artesanos Design Collection. The compilation of all content on this site is the exclusive property of Artesanos Design Collection and protected by U.S. and international copyright laws.
Your Account
If you use this site you are responsible for maintaining the confidentiality of your account as well as password, and for restricting access to your computer. Likewise, the user accepts responsibility for all activities that occur under his or her account. Artesanos Design Collection does not sell products directly to children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Artesanos Design Collection only with involvement of a parent or guardian. Artesanos Design Collection reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Copyright Complaints
Artesanos Design Collection respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please E-mail us at [email protected] or call us at 1-970-259-5755.
Product Descriptions
Artesanos Design Collection attempts to be as accurate as possible with its product descriptions and extends as much information as possible to the user. However, Artesanos Design Collection does not guarantee that product descriptions are totally accurate, complete, reliable, current, or error-free. If a product offered by Artesanos Design Collection is not exactly as described, your remedy is to return it within 30 days of receipt.
Site Use
This site and its contents are provided solely for personal and noncommercial use, including online purchase of the merchandise depicted, and for no other purpose. Any downloading or copying of the materials herein is permitted for such personal, noncommercial use only. No right, title, or interest in such materials is transferred upon such copying or downloading, and such materials may not be transferred, reproduced, retransmitted or otherwise distributed or displayed, whether in whole or in part.
Product Images
We have attempted to depict as accurately as possible the colors of merchandise offered on the Artesanos Design Collection web store. Unfortunately, because the color you see is dependent on your own computer monitor, we cannot guarantee that the color you see is completely accurate. Products may also appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail. If you have any questions, please send E-mail to [email protected] or call us toll-free at 1-970-259-5755.
Links to Other Sites
Artesanos Design Collection makes no representations and provides no warranties for products offered on any third party website accessed through the Artesanos Design Collection website. Any such third party site is independent from Artesanos Design Collection and is not controlled by Artesanos Design Collection. If there is a link to another website, such link does not constitute an endorsement of that site or the products or services contained therein.
Security
We care about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our commercially reasonable security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
Site Operator
Artesanos Design Collection LLC, 700 E 2nd Avenue, Durango, CO 81301 operates this Web site.
If you have any questions or comments regarding these Terms and Conditions, please send E-mail to [email protected] or call us at 1-970-259-5755.
Warranty and Returns
Artesanos Design Collection warrantees its furniture to be free from defects in materials and construction for a period of one year from the date of purchase. In the case of a manufacturer's defect, Artesanos Design Collection will stand by its product by either issuing a merchandise credit commensurate with the diminishment of the item's structural integrity, or by repairing or exchanging the item with the same item or one of equal value. Shipping charges to repair or exchange merchandise are not covered under this warranty. The options made available to the customer will be based upon the extent of the defect and assumes the item is found to be defective under normal, non-commercial household use. Minor imperfections including small cracks, knots, surface markings as a result of shipping, and color variations in the wood are normal and are not defects. This warranty also does not cover lost or stolen items or defects caused by accidents, fire, or misuse, including but not limited to improper cleaning with harsh cleansers or detergents, neglect, abuse, alteration, or use in commercial establishments. If you are not completely satisfied with the quality of a product purchased from Artesanos Design Collection you may return or exchange your merchandise in satisfactory condition within 1 month of the original delivery date. Freight charges, however, are non-refundable, and return shipping fees may be higher than outbound shipping fees. This warranty and return policy applies to online retail purchases only, and does not apply to any items that are custom-made or purchased.
The cancellation or return of any order after shipment will be subject to a 20% restocking fee for non-custom orders and 30% restocking fee for custom/Special Orders as well as shipping expenses, even if Artesanos Design Collection covered the cost of the original shipment (i.e. Free Shipping).
In the event that an order is placed and after it is shipped and/or received by you, and you cancel or reverse the payment via your bank or credit card company, you are responsible for the full purchase price of the order.
Due to changes in how merchant processors handle the refund of credit card transactions, any partial or full refund will be subject to a 3% merchant fee being deducted from the refund amount. For example, a $1,000 order that is being cancelled will be refunded $970.00. This represents the $30 non-refundable processing fee charged to us for the original $1,000 order by the credit card processor.
LIMITATION OF LIABILITIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ARTESANOS DESIGN COLLECTION, LLC OR ITS, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS OR LICENSORS (A) BE LIABLE TO THE USER WITH RESPECT TO USE OF www.theartesanosdesign.com, THE CONTENT OR THE MATERIALS CONTAINED IN OR ACCESSED THROUGH www.theartesanosdesign.com (INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY A USER ON ANY INFORMATION OBTAINED FROM ARTESANOS DESIGN COLLECTION, LLC), OR ANY DAMAGES THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURES, THEFT, DESTRUCTION, FRAUD, OR UNAUTHORIZED ACCESS TO ARTESANOS DESIGN COLLECTION, LLC OR ANY THIRD PARTY SITE HOST AND/OR SHOPPING PLATFORM UTILIZED BY ARTESANOS DESIGN COLLECTION, RECORDS, PROGRAMS OR SERVICES; AND (B) BE LIABLE TO THE USER FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOSS, THEFT OR CORRUPTION OF USER INFORMATION, OR THE INABILITY TO USE THE SITES OR ANY OF THEIR FEATURES. THE USER’S SOLE REMEDY IS TO CEASE USE OF THE SITES; (C) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF www.theartesanosdesign.com; (D) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS, THIRD PARTY SITE HOST AND/OR SHOPPING PLATFORM UTILIZED BY ARTESANOS DESING COLLECTION, LLC AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; AND/OR (E) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY.
IN NO EVENT SHALL ARTESANOS DESIGN COLLECTION, LLC, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO ARTESANOS DESIGN COLLECTION, LLC HEREUNDER OR $100.00, WHICHEVER IS GREATER.
THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF ARTESANOS DESIGN COLLECTION, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Applicable Law and Venue
You agree that all matters relating to your access, use and/or purchase from www.theartesanosdesign.com, including any dispute relating to these Terms and Conditions, are governed by the laws of the State of Colorado, without regard to conflict of law provisions. By purchasing merchandise from Artesanos Design Collection, you agree that these Terms and Conditions are entered into in the State of Colorado and will be governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict of law provisions. By purchasing merchandise from www.theartesanosdesign.com and agreeing to these Terms and Conditions, you consent that the exclusive forum and venue shall be the in courts of the State of Colorado located in La Plata County, Colorado, and you submit to the personal jurisdiction of that court. In the event of any litigation arising out of the use of www.theartesanosdesign.com or these Terms and Conditions, the prevailing party will be entitled to costs and attorney fees.
Entire Agreement and Severability
These Terms and Conditions, together with any amendments and any additional agreements you may enter into with us in connection with www.theartesanosdesign.com, shall constitute the entire agreement between you and us concerning www.theartesanosdesign.com. None of our employees or representatives are authorized to make any modification or addition to these Terms orally and any modifications or changes must be made in writing. Any statements or comments made between you and any of our employees or representatives are expressly excluded from these Terms and will not apply to you or us or your use of our www.theartesanosdesign.com. If any provision of these Terms and Conditions is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
Ordering Conditions
Artesanos Design Collection is committed to the safe and timely shipment of your merchandise. Please refer to the following terms and conditions when placing an order:
We accept MasterCard, Visa, American Express, and Discover. Personal checks and money orders are also accepted, but we cannot accept C.O.D. requests. If paying by personal check Artesanos Design Collection reserves the right to hold your merchandise until payment has cleared our bank.
Furniture orders are shipped via motor freight from warehousing points around the country, or directly from our store. Most large furniture items are shipped in approximately 10 business days of your order. Out of stock items and custom orders may require an additional 2-6 weeks to ship. If an item you ordered is out of stock, we will notify you of the lead time immediately via E-mail. Please feel free to call the shop at (970) 259-5755, or send us an email at [email protected] with any questions regarding availability. Furniture items that do not qualify for "Free Shipping" and are too large to ship via UPS Ground will have a $99 oversize charge and ship via motor freight.
We have two different options for shipping furniture items….
Free Shipping Option -
Our "Free Shipping" option is available for any order of $1500 or more, and traveling to the contiguous United States (Lower 48 states & Washington D.C.). As most furniture is too big to ship using a small parcel carrier, our best option is to ship it to you using a common LTL carrier. This is the fastest delivery option and typical transit times range from 2-8 business days, depending upon your location. Our Standard Freight delivery option is considered a "curbside" service. It will cover delivery to your curbside or the end of your driveway only. It will not include service inside your home or building, delivery before or after regular working hours, or delivery on weekends. We do request that our freight carriers schedule appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm, Monday through Friday with our customers. As soon as your shipment is in transit and moving in your direction, you will receive an email with detailed shipping and tracking information and instructions.
White Glove Delivery: ($149.00)
Our White Glove delivery option is a full service delivery. This will include delivery in your home, assembly, placement and all packaging/debris being removed off-site. Due to the nature of logistics for White Glove deliveries, the transit times are longer and will range from 1 week to 6 weeks, depending upon your location.
Receiving Your Shipment
The most important thing to remember about receiving your shipment is that you must inspect the package at the time of delivery. It is VERY IMPORTANT that you inspect the shipment upon arrival. ANY issues should be noted on the delivery receipt, by you, at the time of delivery. To ensure prompt service, please take pictures of the packaging before opening the product, regardless of condition. Images of packaging are required for us to file claims. Please keep original packaging until you have inspected your items. This applies to all levels of service and freight shipping.
As most people are aware, the freight industry is not known for their great customer service. In order to offer you the quickest delivery, we work with a number of common freight carriers. There are several carriers that we choose not to use, to bring you the best possible shopping experience. We hope that the carriers we do use will provide you with the level of service that is on par with that which you will receive while working with Artesanos. If your carrier did not provide satisfactory service, please let us know.
UPS Ground
Smaller and more durable items that do not exceed weight and dimensional requirements held by UPS will be shipped via. UPS Ground Service. Rates charged are dependent upon the item and delivery address. Proceeding through the checkout process to the shipping page will provide that rate if the item is eligible for ground shipping.
Upon request, Artesanos Design Collection can provide additional pricing information for any shipping services not detailed above, including "white glove" delivery, but is not responsible for the quality of service experienced by customers who request such services from the independent freight or moving companies. Due to shipping delays and other challenges caused by COVID and the global pandemic, you understand that shipping delays may occur and, in no event, shall Artesanos Design Collection be responsible for any damages of any kind relating to any delays in shipping, no matter the cause.
We use extreme care when packaging our merchandise. In the unlikely event that a package arrives damaged (e.g., dented, torn, crushed, etc.), please note this on the driver's delivery slip at the time of arrival. Refuse delivery of any merchandise that is visibly damaged. If damage is discovered after the driver has left, please save all packaging materials and contact us immediately (maximum 7 days from date of delivery). In the case of noted damage, Artesanos Design Collection will file all necessary claims with the shipping companies and send replacements to you at no cost. In the case of damage that has not been noted, the customer will be asked to provide photos to document the damage, and can then accept a discount based upon the extent of the damage, or exchange the damaged item for the same item or one of equal value. Any additional shipping charges for merchandise exchange are the customer's responsibility, however, and return shipping fees may be higher than outbound shipping fees.
We can update the "Ship To" address once a shipment is in transit, however you will be responsible for the associated fees and additional shipment charges as this is treated by the carrier as an additonal/secondary shipment. To avoid delays with your order and additional shipping fees, it is best to ensure accuracy of shipping addresses at the time your order is placed. If your item is backordered and will not ship until a later date, we will notify you of the backorder and lead time. If this time frame affects the shipping destination, please contact us to update your shipping address ahead of your items shipping.
Due to the handmade nature of our products, variations in color, texture, and design may occur, and all dimensions are approximate.
The easiest ordering method is adding merchandise to your cart and then following the check-out prompts to complete and submit your order online utilizing our secure ordering form. There are, however, four other convenient ways to place an order:
1. By Phone: (970) 259-5755
2. By Email: [email protected]
3. By Fax: (970) 259-8430
4. By Mail: Artesanos Design Collection, 700 E 2nd Avenue, Durango, CO 81301
Please refer to the following points when ordering by one of the four methods listed above:
We will require your name, telephone number, E-mail address, shipping address, billing address (if different), and fax number (if you would like us to confirm your order via fax).
For every item you would like to purchase please provide the product name or description (if applicable), quantity desired, web site price, size and pattern (if applicable). Also please mention any coupons or promotional discounts you are redeeming at the time you place your order.
If paying by credit card please provide the complete name on the card, card type (e.g., Visa, MasterCard, Amex, etc.), card number, and expiration date. Also please provide the card's billing address if different from your shipping address.
Personal checks and money orders are accepted, however in the case of personal checks we reserve the right to hold your order until payment has cleared our bank. There is a $35 fee for all returned checks.
Terms and Conditions last updated: 7/24/2022